Privacy Policy

This website does not have contact forms, account sign-ups, or other features that ask you to enter personal information. If you call or email our office, we receive the information you choose to share with us, such as your name, phone number, email address, and the reason for your inquiry. When you visit the site, we automatically collect standard usage information through Google Analytics. This can include your IP address, browser and device type, operating system, general location (such as city or region), the pages you view, how long you stay, and the website that referred you. We use this information to understand how visitors use the site and to improve it.

Information you share when you contact us is used to respond to your inquiry, help you schedule care, and communicate with you about our services. We do not use it for unsolicited marketing. Usage information is reviewed in aggregate to measure site performance and improve our content. We do not sell, rent, or trade your personal information, and we do not use advertising pixels (such as social media tracking pixels) on this website.

This website is not a secure channel for communicating protected health information (PHI). Please do not send medical records, symptoms, or other sensitive health details to us by regular email. For medical questions, please call our office or use our secure patient portal. Health information you provide to our practice as a patient, whether in person, by phone, or through the patient portal, is protected under the Health Insurance Portability and Accountability Act (HIPAA). How we use and disclose that information is described in our Notice of Privacy Practices, which is available at our office or by calling us.

Our website uses cookies, which are small data files stored on your browser, to support Google Analytics. These cookies help us count visits and see which pages are most useful. The data Google Analytics collects is handled under Google's privacy policy (policies.google.com/privacy). You can block or delete cookies in your browser settings, or opt out of Google Analytics entirely with Google's browser add-on (tools.google.com/dlpage/gaoptout). The site will continue to work normally if you do. Some pages include content embedded from other providers, such as our ViewMedica patient education video library. These providers may set their own cookies when you view or play their content, under their own privacy policies.

Several services linked from our website are operated by third parties, including: • Online appointment scheduling (healow) • Our patient portal (eClinicalWorks) • Online bill payment (ePayItOnline) • Patient education videos (ViewMedica) • The Jiffy Knee™ of Tennessee website • Our social media pages (Facebook, Instagram, YouTube) and Google Business profile Information you enter on these services is collected and handled by those services under their own terms and privacy policies, not by this website. Patient reviews shown on our site come from our public Google Business profile and are displayed as they appear on Google. We are not responsible for the content or practices of third-party sites, and we encourage you to review their privacy policies.

This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children through this website. Parents or guardians with questions about a minor's care should contact our office directly.

This website is served over an encrypted (HTTPS) connection, and we take reasonable measures to protect information we receive. However, no internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security. If you have concerns about data security, please contact our office directly.

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page shows when it was most recently changed. Continued use of this website after changes are posted means you accept the revised policy.

If you have questions or concerns about this Privacy Policy, please contact us at: Pinnacle Orthopaedics 3085 Sparta St McMinnville, TN 37110 Phone: 931-815-2663